Welcome to GoldenSilver. Protecting your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you use our website and services. By using GoldenSilver’s website and services, you agree to the practices described in this policy.

1. Definitions

1.1 GoldenSilver: The provider of precious metal products such as gold and silver.
1.2 Customer: The individual or entity whose personal data is collected and processed.
1.3 Personal Data: Any information that identifies or can identify a customer, such as name, email address, or payment details.

2. Data We Collect

We collect the following types of personal data:

• Contact Information: Name, email address, phone number, and billing/shipping address.
• Payment Details: Information necessary to process payments, such as credit card details or payment preferences.
• Order Information: Data related to your purchase, such as product details and order history.
• Technical Data: IP address, browser type, and device information when you use our website.
• Communication Data: Emails, inquiries, or messages sent to our customer support team.

3. How We Use Your Data

We use your personal data for the following purposes:

• Order Processing: To fulfill and deliver your orders.
• Customer Support: To respond to inquiries and provide assistance.
• Payment Processing: To securely process payments for your purchases.
• Marketing Communication: To send you promotional emails or offers (only if you’ve opted in).
• Compliance: To comply with legal and regulatory obligations.

4. Sharing Your Data

We do not sell your personal data to third parties. However, we may share your data with trusted third parties in the following cases:

• Payment Providers: To process transactions securely.
• Shipping Companies: To deliver your orders to your address.
• Legal Authorities: If required by law to comply with legal or regulatory obligations.

All third parties are bound by strict confidentiality agreements to ensure your data is protected.

5. Data Security

We implement robust technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

• Encryption: All sensitive data, including payment details, is encrypted during transmission.
• Secure Servers: Your data is stored on secure servers with limited access.
• Employee Training: Our team is trained to handle your data responsibly and securely.

6. Your Rights

As a customer, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete data.
• Deletion: Request that we delete your personal data (where legally permissible).
• Objection: Object to the processing of your personal data for marketing purposes.
• Data Portability: Request that we transfer your data to another provider.

To exercise your rights, please contact us at info@goldensilver.com.

7. Cookies

Our website uses cookies to enhance your browsing experience. Cookies collect data about your website usage, such as pages visited and preferences.

• Essential Cookies: Necessary for the functioning of the website.
• Analytical Cookies: Used to analyze website traffic and improve user experience.
• Marketing Cookies: Used to deliver personalized advertisements (if applicable).

You can manage your cookie preferences through your browser settings.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

• Order Information: Retained for up to 7 years for tax and legal compliance.
• Marketing Data: Retained until you opt out of receiving communications.

9. Changes to the Privacy Policy

GoldenSilver reserves the right to update this Privacy Policy at any time. Updates will be posted on this page with the revised date. We encourage you to review this policy regularly to stay informed about how we protect your data.

10. Contact Information

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Email: info@goldensilver.com
Phone: +31 6 33513458